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Sr. Manager IT
Summary
Department Mission Statement is to provide high availability of a flexible, dependable, secure, and cost-effective technology environment. Strategically plan, train, and implement technology for future company needs. The Sr. Manager IT reports to the Director of IT and will operate cross-functionally with all departments within the company. The Sr. Manager IT:
- Manages Information Technology infrastructure and security resources.
- Assists in determining and implementing the organization’s short- and long-term strategic technology direction.
- Continually analyzes IT infrastructure, systems, and security to control operating costs, maintain productivity levels, understand upgrade requirements, and metrics.
- Recommends infrastructure improvements to meet current and future organizational needs.
- Develops, implements, and oversees risk mitigation strategies, security of systems, networks, and enterprise information while ensuring compliance with data security and privacy requirements including periodic audits and due diligence checks of security protocols and systems evaluations for vulnerabilities.
Job Description
Strategic Thinking and Goal Development
- Develop goals, strategies and initiatives for IT that support the overall company strategic plan.
- Lead a technical team that continuously challenges themselves to drive innovative thinking and stay in front of trends and the challenging technology landscape.
- Maintain current knowledge of new and upcoming technology, technology trends, and IT best practices.
Execution of Strategic Technology Projects
- Create project timelines to maintain, service, and replace IT equipment, security camera systems, and VOIP systems; and to evaluate IT services/vendors, and update contracts.
- Develop, implement, and test business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
- Drive the development and implementation of a cybersecurity framework, including disaster and emergency recovery plans.
- Drive end-user adoption of IT platforms
- Evaluate and eliminates redundant IT applications.
- Ensure the security and scalability of IT platforms.
IT Management
- Establish, implement, and ensure compliance of technology standards, SOP’s, policies, and processes.
- Ensure all IT policies and procedures reflect current best practices and comply with government regulations. Ensure strict adherence to defined IT policies and procedures.
- Create timelines to maintain, service, and replace IT equipment, security camera systems, and VOIP systems.
- Assist in management and continually evaluate the performance of third-party vendors and services.
- Assist in the creation of the IT operating and capital budgets.
- Provide technical support, troubleshooting, and guidance to staff.
- Maintain the procurement of hardware and software and maintain effective equipment inventory, to ensure that the organization has high quality, efficient systems.
Team Alignment and Development
- Develop talent for current and future needs of the business. This includes attracting, retaining, and training talent within Bigelow’s IT Department.
- Create a strong and collaborative environment (needs to be credible, engender trust, respect, and loyalty).
Leadership Skills Required
- Proactive, collaborative, and a leader with entrepreneurial spirit and vision.
- Understand the nuances of working in a family-owned organization.
- Ability to interact with all levels of the organization along with self-awareness to both provide and accept feedback.
- Strong and effective communicator.
- Trusted advisor with confidence and willingness to challenge in an appropriate and respectful manner.
Direct Reporting Positions
- IT Technical Operations Manager
- Sr. IT Business Analyst
Education and/or Experience
- 10+ years of experience in information systems management with experience leading technical teams and complex technology initiatives.
- Bachelor’s degree in Business or Information Systems preferred.
- Information Technology certifications are a plus.
- Extensive knowledge of IT hardware, networking, and security in a multi-location environment.
- Strong understanding of IT security protocols and risk mitigations strategies, hardware and software procurement, and inventory management of IT equipment.
- Experience with leading and mentoring staff.
- Ability to explain technical problems and offer solutions to those without technological training.
Travel Requirements
Location
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